Upon arrival, I admit to being surprised at who they sent both because of her relatively young age, and, honestly, her gender. I suppose I am antiquated in my thinking of men as computer technicians though. I have to say that I was impressed as she quickly cut past the greetings to get right to work.
She spent quite a bit of time just looking the computer over. From what I could tell, she was fairly sure of the grim prognosis from the first few minutes.
Then, she ran a few more tests just to be sure (she is nothing if not thorough).
After the decisive banging on the top of the machine method was a failure, she was left with only one option. A laying on of hands.
But, to no avail, she had to deliver the sad news. Our machine appears to have said its last goodbyes and is now nothing more than a prop in our underused office.